If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. No setup fee. Hi, I purchased a self install pack as a new customer & had booked the delivery for today. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Region No. We have been waiting for a pre-installation of broadband to our house in Brixham, Devon. Virgin Fibre Areas only. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Manage Your Account. Virgin Media reserves the right to withdraw this offer at any time. com We won't use this address for marketing purposes - promise. Hello, I've tried to install my hub 5 and its just flashing red light. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. QuickStart, set up and connections. There must have been a previous installation or you would not have been offered a self install. During a vishing call, you may have asked to download. smith@hotmail. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. The box and cables may have been removed by the previous occupiers. 3 To connect via the Ethernet cable, simply plug the cable into your device and to any of the four Ethernet ports on the Virgin Media cable modem. No setup fee. Reply. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 54Mbps Fibre Broadband. Thanks for reaching out to us and welcome to the Community Forums. Hi there, I have recently signed up for broadband and selected the self install kit for delivery. I’ve got. Virgin Media services are only available in. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial. amywilliamson97. You can also add WiFi Max to our. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If Virgin Media cabling. Broadband deals. £8 a month add-on or at no. com We won't use this address for marketing purposes - promise. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. In this video I will show you how to install the Virgin Med. the Virgin Media broadband and home phone service. Explain what needs to be done and book an engineer visit. 0 Kudos. Virgin Media services are only available in eligible Virgin Media network areas. Manage your installation appointmentMain phone number. indd 3 09/03/2016 12:48Check out the do's and don'ts, in our Community FAQs. Compare our best broadband deals in your area in seconds with free set up. The forum team may help with a deadlock letter (If not the compo). If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. How to set up Broadband. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. its been almost a week and I have not received any update on the status of my home delivery order, the self install kit was supposed to arrive on the 1st of September. Virgin TV 360. 0 KudosI am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. 14 minutes ago. Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. However, if you’re already receiving free prints, you will continue to do so for the duration of your offer. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. I have been able to access your service on our system and I can see you may be affected by an ongoing SNR outage. Virgin Media Set-up Fee: There’s an activation fee of £35. Options. These prices are for new customers only. 4. I work from home and my previous contract will run out next week so I really cannot be without internet. Hi, My self install pack was due to arrive yesterday but I still haven’t received it. Reply. TV 360 and home phone not currently available in 2022/23 network expansion areas. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. M350 – 362Mbps, great for gamers, video streamers and at-home workers. reg number. Options. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Speeds. Virgin Stream hub offering money-back for. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over one month to 27/12/2023. Stream from Virgin. Some more cables then connect to your modem to the outside world. 4 0 0 Charis01 Tuning in 417 Views Message 1 of 8 Flag for a moderator Self install issue on 12-12-2022 21:34 We were eligible for the self install kit. We have a self-installation option called Quickstart. Alternative phone number. The agreement. We’ll be in touch within the next 3-5 working days. Virgin Media installation times Virgin Media has its own network, but installation times are similar to Openreach network providers, at approximately 14 days for a new customer. Options. 99 for some broadband and. 05-12-2022 17:10 - edited 05-12-2022 17:10. The upshot of this is that if you are switching to Sky from another provider on the Openreach network (this is pretty much everyone apart from Virgin Media) then you already have the right cables running to. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. 50 a month (first year saving £78). My Self Install Kit Hasnt Arrived ! i ordered a self install kit on wednesday was told implicitly it was arriving today , its now 17:21 and i have heard nothing , no delivery tracking , no emails after the pre contract emails and order email , i need to know what is happening urgentlyNew Install Assistance. either by one of our engineers or when you plug in our self-install kit. However I've received an email. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. This promotion means you won’t pay the usual setup fee of £35. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Networking and WiFi. But if you feel we’ve fallen short of this, please let us know. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. Push the red label end of the white cable, into the wall socket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You call the shots—set up your Internet yourself, safely and conveniently. Setting Up The Virgin Media Stream When you order the Stream, you can get a Virgin Media O2 engineer to install it for you – but self-installation is relatively easy, even though – curiously – the box. Virgin Media services are only available in eligible Virgin Media network areas. Or you may be quicker than average! You won’t be involved the whole time. You might have to use microfilters to connect your landline phone as well as your broadband. If your home has been connected to Virgin’s network previously, you may be eligible to self-install with its QuickStart pack (within 4 days). That is a rooftop aerial outlet for Freeview TV. Got my virgin media self install kit but I don't have a virgin socket. These prices are for new customers only. 3 days; Sky Broadband – 7. 13Gbps (1130Mbps), it’s 22 times faster than the national median – seriously impressive. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. These prices are for new customers only. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. Virgin Media services are only available in eligible Virgin Media network areas. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Search Search. you take control of your Virgin Media life. These prices are for new customers only. 2 weeks ago - last edited 2 weeks ago. I have today received my self install kit. 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. 9 months’ discount (£274. Fastest WiFi guarantee of any major provider. * Call costs may vary. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Remove any unwanted software that may have been installed. This can be changed for a number of reasons, if. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Sign in to the Hub’s setting screen using the settings password, which you’ll find printed on the Hub. These prices are for new customers only. You simply plug the kit in, preferably somewhere out in the open, and connect! Call the pre-installation and delivery team on 0800 052 1734, explain the problem, and see if it can be moved forward. These prices are for new customers only. You’ll then be able to use your same old phone to make. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFree Virgin Media Hub 5 Wi-Fi router. Virgin Media services are only available in eligible Virgin Media network areas. on 05-09-2023 19:05. SpeedWeb Safe only works when you’re connected to your Virgin Broadband at home. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. Sky, like most broadband providers in the UK, uses the Openreach broadband network to provide its services. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. Call the Pre-installation and delivery team on 0800 052 1734. Excludes broadband faults and broadband network outages. Phone line - 5 mins. This promotion means you won’t pay the usual setup fee of £35. I have been able to access your service on our system and I can see you may be affected by an ongoing SNR outage. Hi there, I have recently signed up for broadband and selected the self install kit for delivery. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1 You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Engineer installations. Mobile customers can also use the app to keep on. 2. Apologies for the issues that you have had with your recent installation appointment. 1Gb Broadband & Virgin Media Bigger TV €12 off for 12. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media services are only available in eligible Virgin Media network areas. A network adapter – you’ll need this for every computer you want to connect. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. Acceptance of online orders is subject to provision of valid bank account details to allow payment by Direct Debit. My installation was supposed to happen initially on 23rd December. At least 30Mbps download speeds in every room or £100 one-off credit. indd 2 09/03/2016 12:48. 4 daysTo install a mesh WiFi Pod,. I don't think I have the right plug? I've plugged the cable in the only plug I found, but the other cable benith, just goes and stops in the middle of the room, so it's not connected anywhere. I have received my quick start-up kit. Virgin’s broadband deals come with TV packages, meaning you cannot purchase them without getting the full offer package. Sorry to hear you need some additional support with your installation due to missing some sockets required. You can find out how to do this in the Virgin Mobile's SIM unlock pin section below. The UK’s most popular channels, Catch Up services and built-in apps, in one place. We a. At Virgin Media, our customers come first and we aim to give you the best customer service possible. Just be aware that changing installation or delivery dates might affect your Virgin Media start date and your first bill, but don’t worry – we’ll let you know if it does. The other plug, the cable does not fit there?New Install Assistance. Receive your new router in the post. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). TV 360 and home phone not currently available in 2022/23 network expansion areas. 3 weeks ago. No Splitter received with self-install setup kit in QuickStart, set up and connections 17-10-2023; Help with rewiring house for Virgin in QuickStart, set up and connections 16-08-2023; Gig1 upgrade self install, unsure about current questionable coax. Using DOCSIS ® 3 technology, our cable’s thicker core and unique design allows us to deliver VIVID speeds of up to 200Mbps. I’ve been going round and round in circles with customer service, who have. My Virgin Media; Sign In; Reset Your Password;. From £ 38 a month. . Discount worth up to £352. Hello, my Virgin Media Kit was scheduled to be delivered today (Sat 30th April 2020) I got a text today saying my Virgin Media Kit was on its way, however nobody has attempted to deliver all day, can you help please?QuickStart, set up and connections. Virgin Media QuickStart is the free and faster way to. This promotion means you won’t pay the usual setup fee of £35. Hi PicklesPower, Welcome to the Community and thank you for posting. Hi, I’m moving house and looking to sign up with Virgin to provide my broadband at the new address. In this article, we will learn about the different options to install Virgin media's Broadband; self-install kit (Quickstart) or to have your Broadband installed by a technician. Automatic compensation under Ofcom rules is £9. Switching to Virgin Media? QuickStart self install; Broadband. Perfect for when you can’t all decide on what to watch. Sorry to hear you need some additional support with your installation due to missing some sockets required. There is a good chance the self-installation Kit (including any service equipment) was sent out to you ahead of your contact to us advising about the lack of internal socket. At Virgin Media, our customers come first and we aim to give you the best customer service possible. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. We can understand the frustration caused and we want to best help. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. All our deals are unlimited broadband. £35 to switch on your new services. Love a bit of DIY and ordered one of our QuickStart packs? It’s winging its way to you and will be with you in next to no time. Mobile Your Account. Ready to kick off? Let's get you set up with QuickStart. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. Please help. Broadband. Solved: Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. Luckily, most newer computers have one already. TV. If our technician needs to install our cables and switch your broadband over, it will take more time, but you’ll be offered the next available installation visit when you place your order. Self install on 13-06-2022 17:14. Also I have seen the earlier posts that you can't use your landline phone through it - following an earlier engineer visit the technician installed our. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I did have an email confirming my order has been placed and the pack would arrive yesterday. M100 Fibre Broadband and Virgin Phone: New customers only. The cable could be hidden within, or behind, furniture. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. D01 C9W8Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Register today and see the benefits for yourself. 4 At this stage it would be a good idea to install your phone too. Self install on 13-06-2022 17:14 Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. £8p/m extra or included with Gig1 or Volt. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Engineer fees may apply on certain packages or bundles and a standard line installation starts from £30. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. A new secure password will be generated for you. . This is a self-install system that gives you a box containing all the gear you need, along with an app to walk you through the process of plugging the. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. These prices are for new. We will also discuss both options' cost and installation time. Check out all the benefits you could get. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband,. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Virgin Media services are only available in eligible Virgin Media network areas. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. The installation should take around an hour. Stay safe online. No wall socket to connect. At least 30Mbps download speeds in every room or £100 one-off credit. you take control of your Virgin Media life. No setup fee. TV 360 and home phone not currently available in 2022/23 network expansion areas. If you choose to opt out, your modem will not offer a Wi-Free service nor will you be able to connect to other Wi-Free networks. Check out our latest Smart Home Bundles today. 17 minutes ago. Hey I just got my broadband router delivered but I don’t have a plug anywhere is my home to plug. Call the Pre-installation and delivery team on 0800 052 1734. Entertain me; Broadband Deals. This can be changed for a number of reasons, if you. This promotion means you won’t pay the usual setup fee of £35. How can I now get it arranged to have the pack delivered when I'll be at the property. 3 weeks ago. Offer closes 31/12/2023. This promotion means you won’t pay the usual setup fee of £35. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. These prices are for new customers only. To change this setting, follow these steps: Enter the Hub’s IP address 192. Quick tips on prepping for Virgin Media technician's visit. Seamlessly set up your broadband connection with Virgin Media's comprehensive guide. Click to confirm. Pop the power cable into a nearby plug socket, and turn it on. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. No setup fee. If you have an other QuickStart installation from Virgin Media,. 1. Virgin Media Help - Get help, tips and advice to m. However, I do not have any of the specified wall sockets available. 0. If you have any questions just comment down below. on 04-01-2023 20:21. I have just received my new WiFi Hub on the post but I cannot self install it because I do not have a Virgin Media internet socket because I am a new customer. 0. Volt. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin Media services are only available in eligible Virgin Media network areas. All Virgin Media Broadband customers can connect to Wi-Free. Turn on the router, wait for the lights to configure correctly according to the instructions. Love a bit of DIY and ordered one of our QuickStart packs? It’s winging its way to you and will be with you in next to no time. The installation should take around an hour. I made the mistake of going for broadband from VIRGIN MEDIA. Virgin Media services are only available in eligible Virgin Media network areas. Do I need to book and engineer?Hi, I filled out the forms to be set up for a new virgin media package for broadband and received an email saying "Thanks for choosing Virgin Media, here’s a summary of your order. Virgin Media | Connect your own Router | Modem ModeIn this video, I will show you how to set up your own router with Virgin Media. Please remember, there’s always a £35 activation fee for our services. Options. £29. WiFi Booster can be. Gigabit broadband also paves the way for future technologies and applications such as metaverse-style augmented and virtual. Hi so recently signed up for 1gig wifi now they said i had a line already in but upon checking i have these 2 lines running in but directly from outside it has 2 split coaxle lines running from it from experience the tv and broadband run off the same lines but normally there is a white box on the wa. Meanwhile I have not even received my account number to at least sign up and get an update on my order, neither have I received an email from Yodel, I. The good news is, there are loads of other Cloud services you can access online for free that will provide you with all the features you were used to experiencing with the Virgin Media Cloud. Team Spirit contract is separate to your Virgin Media Broadband and/or TV contract and is billed separately. Broadband deals . How to set up Digital TV. For customers new to Virgin Media – select one of the Broadband/TV bundles currently available, then: Enter your postcode when prompted to check availability in your area. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Google Fiber is hands down the best no-contract internet plan available. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 1Gb Broadband & Loaded TV : Minimum period of 12 months applies. Email address. We’re pretty good at it as well! With broadband, TV and. Further exclusions & legal stuff apply. Virgin Media installation information is important for new Virgin users or users changing homes. Pay a fee. Go to solution. Here’s how much we’ll credit you for the following service issues: £9. This promotion means you won’t pay the usual setup fee of £35. If you have an other QuickStart installation from. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. How to set your Streaming TV box. 168. That’s more than double the fastest widely available speeds advertised by Sky and. I’m just wondering if the self-install kit will be deliv. Upgrading V6 boxes to 360. You have a legal right to these details. Pay Monthly SIMs; Family Plan; Learn about mobile. How to set up Virgin TV. I’ve tried rebooting,, leaving off for a while etc but no - 5044963No setup fee. . You must be a Virgin Media Broadband customer & in the home of another participating Virgin Media Broadband customer to avail of the Wi-Free service. Joining in. Re: Self install kit not arrived (cant delete post on wrong reply sorry ) 03-08-2022 15:27 - edited 03-08-2022 15:36 update 3pm and an egineer named john turned up and connected my internet really quickly and proffensionally installed my internet and provided a router that yodel lost 10/10 , thank youAfter we’ve booked your installation, you’ll receive an email confirming the date and time slot, as well as some instructions for the install day. Confirm email address. TV 360 and home phone not currently available in 2022/23 network expansion areas. Fit a pull rope from the exterior termination point to the service tee in on the pavement, as the incoming feed is a single pull direct from the cabinet to the front wall. Moving home soon? Go through. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Whether installing a new hub, an old hub, phone broadband & TV, we have you covered. on 02-03-2023 19:02. This means that we will have to stay 3 weeks without wifi, which is extremely inconvenient as students. jpeg1. 10525. At least 30Mbps download speeds in every room or £100 one-off credit. Sounds like the has not been activated, try: Equipment activation on 0800 953 9500. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. Virgin Media Ireland Limited, Macken. Virgin Media Smart Home with Google Nest FAQs. Available with M50 broadband or faster. The coax cable from the study can be used for the other 360 box in the kitchen. Huawei. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband setup with the Virgin Media self-install. We do broadband. As I was ordering broadband, I read the following. Switching to Virgin Media? QuickStart self install; Broadband. Security matters. I'm going to be moving to a new flat on Tuesday and went with the Gig1 broadband package.